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The Quality Improvement Department includes Client Information, Information Systems, and Staff Development. The primary goal of the Quality Improvement Department is to fulfill Murdoch Center's responsibility to continuously improve the quality of its services through a systematic Quality Improvement Program based on QI activities and effective leadership. Some of the primary functions include coordination of ICF/MR standards compliance, development and ongoing monitoring of comprehensive HIPAA program, development and implementation of facility-wide monitoring systems, analysis of data and creation of reports, coordination of surveys, and Utilization Review. The Client Information Department provides client record services to all residential cottages and service areas. The department's primary responsibility is to manage a comprehensive Client Record System, Client Database and compliance with North Carolina General Statutes. In addition, the department is responsible for Client Information Assistant training, diagnostic coding, record policies, record forms management, Records Committee, NC-SNAP data, and HIPAA regulations compliance. The department serves as the final clearinghouse for all HIPAA-related concerns, subpoenas, consents, and record forms. The Information Systems Department is responsible for all computer-related objectives. Some of the primary functions include consultation with management on purchases and user needs, network management, HIPAA security compliance, system setup, software/hardware problem analysis and resolution, application development, and user training. The Staff Development Department's primary function is to provide a comprehensive staff training and education program. The program is designed for (1) entry level employees to gain the minimum knowledge and skills essential for the delivery of primary care and training to individuals, (2) to ensure the safety and health of all staff and individuals living at Murdoch Center, (3) to provide mandated training for all supervisory staff, (4) to provide opportunities for staff's personal development, and (5) to maintain all training/personal development activities in a Staff Development Database.
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